Mediation is a way of resolving disputes between two or more parties in which a mediator, assists the parties to negotiate a settlement.
Disputes arise for many reasons, often due to simple misunderstandings or failure to fulfil an expectation. In many cases resolution is a matter of defusing emotions and clarifying needs and expectations.
If they are not resolved quickly and simply, there is a danger of escalation such that emotions, "positions" and "winning" make a satisfactory outcome increasingly difficult. This results in delays, costs and long term bad relations.
Here is an example of a one-day mediation training course that can be delivered by Brefi Group.
Registration and welcome
- Structure of the programme
- Introductions and aspirations
Fundamental principles of mediation
- The role of the mediator: to manage the process
- There is always an outcome: I win, you win, we win, we lose
- Causes of conflict: power, resources, interests, values
- Costs: reputation, money, time, relationships
- Escalation has its own momentum
- Essential components: ownership, empowerment, impartiality, no-blame, confidentiality
- Basic principles: self-determination of the parties, informed consent of the parties, neutrality of the mediators
Tools for a rational approach
- Approaches to mediation: facilitative, evaluative, transformative, narrative
- Win-win negotiation
- The Harvard Mediation model
- Scenario planning model
- Setting well-formed outcomes
Conflict escalation and de-escalation
- Introduction and exercise
Perceptual positions exercise
This is a practical exercise to give mediators flexibility in considering the situations of the two sides and an independent view; also a useful exercise to teach as part of a mediation session.
- Effective listening and interpreting
- Clean language patterns
Factors to consider when setting up a mediation programme
- Structure of a mediation session
- Environment and context
- BATNA – best alternative to a negotiated agreement
Resolution, peace and relationship building
Review of learnings, actions and future needs
Brefi Group possesses a unique combination of maturity, professional skills and human qualities required for supporting managers, directors and boards, whether they be in commercial or public organisations or running a small company.
We would be delighted to create a customised workshop or training course for your organisation, drawing upon our wide range of modules, or creating special sessions in partnership with you. Regular training and facilitated awaydays contribute significantly to the effectiveness of any team.
When you are ready to move forward, the next step is easy.
If you are still undecided and would like to know a little bit more about us before making contact, please visit our About us page to consider our impeccable credentials and the many benefits we could offer to you and your organisation.
Brefi Group helps clients bring structure and clarity to their thinking. We help identify core issues and make the complex simple, holding the space for you to create your own solutions.
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