Mediation training courses

mediation and negotiation training courses

Mediation is a way of resolving disputes between two or more parties in which a mediator, assists the parties to negotiate a settlement.

Disputes arise for many reasons, often due to simple misunderstandings or failure to fulfil an expectation. In many cases resolution is a matter of defusing emotions and clarifying needs and expectations.

If they are not resolved quickly and simply, there is a danger of escalation such that emotions, "positions" and "winning" make a satisfactory outcome increasingly difficult. This results in delays, costs and long term bad relations.

Typical mediation course programme

Here is an example of a one-day mediation training course that can be delivered by Brefi Group.

Registration and welcome


  • Structure of the programme
  • Introductions and aspirations
  • Feedback

Fundamental principles of mediation

  • The role of the mediator: to manage the process
  • There is always an outcome: I win, you win, we win, we lose
  • Causes of conflict: power, resources, interests, values
  • Costs: reputation, money, time, relationships
  • Escalation has its own momentum
  • Essential components: ownership, empowerment, impartiality, no-blame, confidentiality
  • Basic principles: self-determination of the parties, informed consent of the parties, neutrality of the mediators

Case studies

Coffee break

Tools for a rational approach

  • Approaches to mediation: facilitative, evaluative, transformative, narrative
  • Win-win negotiation
  • The Harvard Mediation model
  • Scenario planning model
  • Setting well-formed outcomes

Conflict escalation and de-escalation

  • Introduction and exercise


Perceptual positions exercise

This is a practical exercise to give mediators flexibility in considering the situations of the two sides and an independent view; also a useful exercise to teach as part of a mediation session.

Communication skills

  • Effective listening and interpreting
  • Clean language patterns
  • Feedback

Tea break

Factors to consider when setting up a mediation programme

  • Structure of a mediation session
  • Environment and context
  • Preparation
  • BATNA – best alternative to a negotiated agreement

Resolution, peace and relationship building

Review of learnings, actions and future needs


Find out more about mediation training courses and other workshops

facilitation of awaydays and corporate retreatsBrefi Group possesses a unique combination of maturity, professional skills and human qualities required for supporting managers, directors and boards, whether they be in commercial or public organisations or running a small company.

We would be delighted to create a customised workshop or training course for your organisation, drawing upon our wide range of modules, or creating special sessions in partnership with you. Regular training and facilitated awaydays contribute significantly to the effectiveness of any team.

When you are ready to move forward, the next step is easy.

If you are still undecided and would like to know a little bit more about us before making contact, please visit our About us page to consider our impeccable credentials and the many benefits we could offer to you and your organisation.

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