The High Performance Managerial Competencies

HPMC

Behavioural Definition

Information search

Gathers many different kinds of information and uses a wide variety of sources to build a rich informational environment in preparation for decision-making in the organisation.

Concept formation

Builds frameworks or models or forms concepts, hypotheses or ideas on the basis of information; becomes aware of patterns, trends and cause/effect relations by linking disparate information.

Conceptual flexibility

Identifies feasible alternatives or multiple options in planning and decision-making; holds different options in focus simultaneously and evaluates their pros and cons.

Interpersonal search

Uses open and probing questions, summaries, paraphrasing etc. to understand the ideas, concepts and feelings of another; can comprehend events, issues, problems, opportunities from the viewpoint of others.

Managing interaction

Involves others and is able to build co-operative teams in which group members feel valued and empowered and have shared goals.

Developmental orientation

Creates a positive climate in which staff increase the accuracy of their awareness of their own strengths and limitations; provides coaching, training and developmental resources to improve performance.

Impact

Uses a variety of methods (e.g. persuasive arguments, modelling behaviour, inventing symbols, forming alliances and appealing to the interest of others) to gain support for ideas and strategies and values.

Self-confidence

States own "stand" or position on issues; unhesitatingly takes decisions when required and commits self and others accordingly; expresses confidence in the future success of the actions to be taken.

Presentation

Presents ideas clearly, with ease and interest so that the other person (or audience) understands what is being communicated; uses technical, symbolic, non-verbal and visual aids effectively.

Proactive orientation

Structures the task for the team; implements plans and ideas; takes responsibility for all aspects of the situation even beyond ordinary boundaries - and for the success and failure of the group.

Achievement orientation

Possesses high internal work standards and sets ambitious, risky and yet attainable goals; wants to do things better, to improve, to be more effective and efficient; measures progress against targets.