Inside the Magic Kingdom
| By: | Thomas Connellan |
| Publisher: | |
| Media: | Hardcover |
| Availability: | Usually dispatched within 10 to 12 days |
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Amazon Customer Reviews
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
Above and Beyond in a simple format
This book gives a breakdown of how Disney values Customer Service,as well as the culture they have created. It gives a great insight, on how other companies can apply similar traits towards their own companies, no matter what field it lies in. These simple traits go 'above and beyond' expectations, which will give your business a higher return, and image.
I highly recommend this book to anyone fascinated with the business world, students, as well as working individuals.
Views from a Chief of Medicine
At first, my eyes rolled back with the fictional novel style of the book. However, the approach completely worked. The reason it worked is because the reader (who has a >70% chance of attending a Disney theme park in the past) knows exactly where the fictional tour is during its three day stay. Main Street, the Haunted Mansion, Space Mountain, etc., are completely alive in the reader's mind.
One might say theme parks have nothing in common with a large Medical Group and Chain of hospitals (in which I am a leader). However, when viewed as service organizations, the book makes it abundantly clear that they ARE similar. I found myself telling my wife all about the book's narritive and stories that concern my family's "happiest place on earth". I have read many motivational books in the past, but this is the first time I found myself actually taking notes! I plan to role out a number of the recomedaitons of the book in my own company ASAP.
You can read the book in an evening. If you are seeking to improve your company's service, it will be the best evening you have ever spent reading.
If only every company used these princples
I was in the process of introducing some new processes relating to dealing with our cusotmers, so I purchased this book. It is wonderful - and if you want a real treat attend the park after reading it. It will amaze you how this organization goes out of their way to EXCEED the customer's expectations. In the world today, it seems customer service is no longer a priority to some establishments.
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